Contact information

Contact Information

We're here to help. Whether you have a question about a product, need assistance with an order, or want to discuss a custom commission, we'd love to hear from you.

Customer Service

For all inquiries — orders, shipping, returns, custom requests, or general questions — please reach us by email:

Email: help@basincraft.com

We typically respond within 1 business day (Monday–Friday). Inquiries received on weekends or U.S. holidays will be answered on the next business day.

Company Information

Ashgray LLC
doing business as Basin Craft
1053 Farmington Avenue
1st Floor / 2nd Floor
Farmington, CT 06032
United States

Ashgray LLC is the merchant of record for all Basin Craft purchases. Orders, payments, customer service, and warranty claims are handled by Ashgray LLC.

Where Our Products Are Made

Every Basin Craft piece is designed and handcrafted in our atelier in Türkiye, then shipped directly to your address in the United States with insured, white-glove delivery. By bringing pieces directly from atelier to customer, we're able to offer authentic, master-crafted marble at fair prices.

Custom Commissions and Trade Inquiries

Interested in a customized piece for your home, project, or hospitality space? We work directly with designers, architects, hotels, and discerning homeowners on bespoke marble commissions. Email help@basincraft.com with your project details and we'll be in touch within 1 business day.

Press and Partnerships

For press, collaborations, or partnership inquiries, please email help@basincraft.com with the subject line "Press" or "Partnership."